Get answers to common questions
We now have an FAQ list that we hope will help you
answer some of the more common ones.
What is my My Care Assistant?
My Care Assistant provide seamless, technology and evidence-based quality care assistant to our clients. Our aim is to make a difference in the quality of supportive care rendered to our clients through our dedicated team of support care assistants.
Who would benefit from My Care Assistant?
Everyone who need support with living a quality life for themselves and their loved ones will benefit greatly from our services and committed care assistants.
Who can you call for problems and concerns?
My Care Assistant has a dedicated customer care line to handle all clients complaints and enquiries. You can find this information in (Link to customer support)
How do I help my vulnerable parents from afar?
If you live far- away from your parent (within the state, in another state or another country), my Care Assistant will provide supportive care for your loved ones. You can arrange for one of my Care Assistants to help with caring for them and supporting their healthcare needs. It is our duty to make caring for your loved ones seamless.
I am a caregiver; how do I make older person’s home safer?
My Mum is 78 and has a storke 9 weeks ago. She is about to be discharged and will be coming home. How do I make the house more accessible for her new condition?
A multidisciplinary team approach will help to provide post-discharge support. It is recommended you contact My Care Assistant prior to his or her discharge. We provide supportive discharge planning for clients who require a major change/shift to their way of living and help them to adjust comfortably to their new living condition.
I am new to caregiving, where do I start?
Providing supportive care can be overwhelming especially if your new to the experience. It is easier to take it one task at a time and be willing to ask for help when necessary.
It is best if you assess the type of care your loved ones require. Look for resources in your community such as supportive caregiving services. It is also a helpful practice to learn about payment option for care of you or your loved ones.
What services are delivered by My Care Assistant
My Care Assistant provide supportive care to our clients and recruit individuals who have the passion and heart to offer professional quality service to individuals and families who need our services (link to website services).
My Care Assistant educate family members on the type of care that is being provided
My Care Assistant Assign Supervisors to oversee quality of care patients are receiving in their preferred place of care.
What procedures are in place to handle emergencies?
In the event of any emergencies, the client has the responsibility to put an emergency contact list in place like the clients registered hospital, nearest care provider, doctor-in-charge of care for ease of care transferability.
You can get help 24/7 through our chat support
Select who you’re sending to, enter the amount, see the exchange rate, and make the transfer. You can track every step and add a personal note to your loved ones.
What is the pay rate for a care assistant?
My Care Assistant provides a wide range of service for elderly care, mental health, palliative, creative support for learning disability. Each of these services come at a cost with flexible payment plans (Hyperlink to each care service payment link).
How can we pay for long-term care?
Many families worry about the cost of long-term care. These expenses can use up a significant part of your income, even for families who thought they had save enough. Your financial situation can help to determine how you pay for long term care as well as the services you require for you or your loved ones. One of the many sources including obtaining a health insurance that has provision for long term care.
What do I do if I suspect an older person is being maltreated?
Vulnerable people are prone to abuse, no matter the individual’s age, sex, race or ethnic background. Abuse can be physical, sexual, emotional, financial and can happen at home, a healthcare facility or online. Protect your vulnerable persons from abuse and for more information visit local advocacy sites.