• CARING: Being caring is so important. You are the person who will often see the patient at their best and their worst. CSAs need to show compassion and care towards those they care for and support.

• SUPPORTIVE: Patients can go through difficulties and therefore it’s important they are supportive. CSAs should remember to ask the individual if they need any help or support.

• RESPECTFUL: Patients should be provided with dignity and respect. CSAs should ask if they need privacy and how they can support them with this. No CSA should address the patient with vulgar language or derogatory words, even if vexed.
• RESILIENT: Resilience is the ability to recover from difficulties. Some days you may be shouted or sworn at or even have something thrown at you. Resilience and the ability to bounce back are so important!

As a care worker, you’ll have good days and not-so-good days. You’ll see the triumphs of your patients on their good days. Though you may also see the lows when a patient is having a difficult day or coming to the end of life. In all of this, it is important to be calm, supportive, resilient, and professional.